Terms of service.

Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using www.stretch-lab.co.uk (“the Site”) operated by DKD Holdings Ltd (trading as StretchLAB) (“us”, “we”, or “our”).

By accessing or using the Site in any manner, you agree to be bound by these Terms of Service. If you do not agree, you should leave the website and discontinue use immediately.

Accounts.

You must provide accurate and complete information when creating an account. You are solely responsible for activity on your account and must keep your password secure. Notify StretchLAB immediately of any security breaches or unauthorized use.

Member services and policies.

Cancellations: 24-hour cancellation policy applies. Cancel within 24 hours before your session to receive credit for future use. Cancellations after this timeframe forfeit the session. Sessions cannot be changed less than 24 hours in advance.

Personal Belongings: StretchLAB is not responsible for safekeeping of personal belongings. You assume all risk of loss.

Space rules and regulations.

• All sessions must be prepaid
• Reserved sessions must be changed or cancelled within 24 hours or will be forfeited

Memberships.

• Initial 3-month commitment, then month-to-month
• Require 7 days written notice to memberships@stretch-lab.co.uk prior to payment cycle start to cancel
• Unused sessions before next payment cycle are forfeited
• Maximum 3-month freeze permitted within 12-month period
• 14-day cancellation right: if you cancel within 14 days, you will be charged at the applicable single session rate for sessions used, plus an administration fee. Details available on request.
• Missed autopay requires payment within 14 days; £20 surcharge applies after 14 days; debt collection may pursue arrears after 28 days additional days

Packages.

• Must be used within 3 months of purchase
• Non-refundable, expiry date cannot be extended

Credits.

• Must be used within 3 months of purchase
• Non-refundable, expiry date cannot be extended

Gift cards.

• 12-month expiry from purchase date (non-extendable)
• Non-refundable
• Set amount (shortfall can be topped up by recipient)
• Bookings can be made online or by contacting the studio

Introductory offers.

• Cannot be combined with other offers
• Must be used within 1 month of purchase
• Expiry date cannot be extended
• Non-refundable

Additional policies.

• Notify Stretchologist of injury or illness recovery prior to session
• Stretchologists subject to change without notice
• Accept VISA, MASTERCARD, AMERICAN EXPRESS
• 1-month package extensions available (in-studio or phone; excludes offers, single credits, gift cards, memberships)

Limitation of liability.

By attending sessions and using StretchLAB facilities, you acknowledge inherent risks. You voluntarily assume all health and wellness risks and release “DKD Holdings Ltd, its Stretchologists, members and employees” from responsibility. You must be 18 or over to attend independently. Clients aged 16 or 17 may attend when accompanied by a parent or legal guardian.

Clinical oversight.

Assisted stretching sessions at StretchLAB are delivered by trained Stretchologists under the clinical oversight of a registered physiotherapist. This oversight informs the design and delivery of our session protocols.

Intellectual property.

Content on the website including text, software, graphics, photos, videos is owned by or licensed to StretchLAB. You may not download, copy, reproduce, distribute, or exploit content without prior written consent. “StretchLAB,” “Stretchologists,” and the yellow circular X icon are trademarks.

Mobile services.

StretchLAB Services may include mobile booking, messaging, and app access. Standard carrier rates apply. By using Mobile Services, you agree we may communicate via SMS, MMS, or text message.

Termination.

StretchLAB may terminate access without cause or notice, resulting in forfeiture of associated information.

Third party sites.

StretchLAB has no control over third-party sites and assumes no responsibility for their content or practices.

Governing law and jurisdiction.

Disputes will be subject to the non-exclusive jurisdiction of the English courts. Residents of Scotland and Northern Ireland may bring proceedings in their respective local courts.

Rights of third parties.

Non-parties cannot enforce these conditions under the Contracts (Rights of Third Parties) Act 1999.

Changes to agreement.

StretchLAB reserves the right to modify terms by posting updates. Continued use constitutes acceptance.

Eligibility.

You must be 18 or over to use this site independently. Clients aged 16 or 17 may register with parental or guardian involvement.

Term.

Terms remain in effect during membership use. You may terminate anytime. StretchLAB may terminate without warning for breach.

Fees.

StretchLAB charges fees and reserves rights to change pricing. Breached memberships may forfeit refunds.

Password.

You are responsible for password confidentiality. Do not share accounts. Notify StretchLAB immediately of unauthorized use.

Entire agreement; no waiver.

These Terms, Privacy Policy, and other legal notices constitute the entire agreement. Invalid provisions do not affect remaining terms. Failure to assert rights does not constitute waiver.

Contacting us.

Questions about these Terms? Contact: info@stretch-lab.co.uk